+48 739-989-249  support@bonhaku.pl

FAQ

Frequently asked questions.

FAQ - Helpdesk IT

The FAQ section contains answers to the most frequently asked questions about our IT services.

1. What services do you offer as part of the IT helpdesk?

We offer technical support for software, hardware, network, and system configuration issues. Our team is ready to help solve a variety of IT problems.

2. How does the one-time support action work?

The one-time support action allows you to use our services without long-term commitments. Try our IT support, and if you are satisfied, you can consider our flexible subscription plans.

3. Do you offer 24/7 support?

Yes, 24/7 support is available in our highest subscription plan for an additional fee. We do not offer it in lower plans.


4. How can I contact your helpdesk?

You can contact us by phone, email, or the contact form available on our website. All contact details can be found below or in the contact tab.

5. Do I need to sign a long-term contract?

No, we offer flexible options for using our services. You can use one-time help or choose one of our subscription plans.

6. What are the benefits of choosing a subscription plan?

The subscription plan provides regular access to our IT support services. Depending on the chosen plan, you can benefit from additional perks such as 24/7 support, financial discounts, and priority service. 

7. Can I update my subscription plan?

To update your plan, contact our customer service department. We will help you choose the best option tailored to your needs.

8. Do you offer support for companies of all sizes?

Yes, our services are tailored to both small businesses and large enterprises. We provide an individual approach and solutions tailored to the specifics of your business.

Still have questions?

If you haven't found the answer to your questions in our FAQ, we are here to help! Use our contact form, chat with our helpful bot, send us an email, or give us a call!

 Booking a Meeting

Easily schedule an online meeting or order technical support now. Choose a convenient time and take advantage of our service remotely or on-site.

 E-mail

You can email us at support@bonhaku.pl - we usually respond within a few hours.

 Phone

If you don't like to write and prefer to call, dial our number: +48 739 989 249.

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