The intervention model is the perfect solution for companies and individuals who do not need ongoing IT support but want the option to access professional help whenever a problem arises or there is an urgent need.
How does it work?
1. You report a problem or inquiry – by phone, email, or contact form.
2. We quickly analyze your situation and provide a quote for the intervention.
3. Once you accept the terms, we get to work right away – remotely or on-site (depending on the issue).
4. After resolving the problem, you receive a summary of the work done and a simple invoice for the time spent.
Troubleshooting hardware, network, or software failures
Emergency assistance, e.g. loss of email access, printing issues, account lockouts, server failures
Configuration and quick deployments – e.g. device installation, changing settings, rapid email migration
Minor upgrades and updates (e.g. disk replacement, RAM upgrade, system reinstallation)
Small security and backup implementations
Remote or on-site support (depending on location and need)
Answering one-time technical questions or providing brief consultations
Billing and Terms
You only pay for the actual time worked.
Billing is based on an hourly rate, rounded to the nearest 15 minutes (minimum 1 hour).
No long-term contract
each job is a separate, transparent transaction.
You know the intervention cost before we start
no hidden fees or surprises.
Travel within 15 km of Frankfurt (Oder)/Słubice is FREE.
Advantages of the intervention model
No fixed fees or obligations
Quick response to requests – even outside standard business hours (subject to availability)
Flexibility – you use the service only when you really need it
High quality and full transparency in billing
The first consultation is free!
Book a free consultation – we’ll show you how to effectively grow your business and secure your IT infrastructure. We respond quickly, clearly, and in a straightforward way.
