Instant Support

Something not working? Call us – we come by or connect remotely. You only pay for actual hours worked. No contract, no obligations.

1h

Minimum order

Billed per full hour

0

Contracts

Call → we help → invoice

15km

Free travel

Słubice / Frankfurt (Oder)

Simple and Fast

How Does It Work?

01

You call or write

Describe the problem – by phone, email or contact form. We discuss when we can help.

02

We diagnose and fix

We connect via RustDesk remote access or come on-site. We solve most problems immediately – for complex cases we create an action plan.

03

03

You receive the invoice

A clear invoice for hours worked. No hidden costs, no subscription.

When to Call?

Typical Situations Where We Help

You don't need to know what's broken – that's what we're here for.

Computer Not Working

Blue screen, freezing, strange error messages – we diagnose and repair.

Internet Down

Router, switch, network configuration – we find the cause and restore the connection.

Email / Cloud Issues

Microsoft 365, Google Workspace – account locked, emails not arriving, sync issues.

Printer Won't Print

Driver, network, configuration – on-site or remote.

Virus Suspected

Scan, threat removal, system hardening. Fast response.

Something Else

Don't know what's broken? Call us – we'll figure it out.

Billing

You pay for what we do

No subscription, no hidden fees. We bill for hours worked – a clear invoice after the job.

hournweise Billing

Minimum 1 hour. Each additional is billed in full hours.

Travel up to 15 km free

Słubice, Frankfurt (Oder) and surroundings. Further – by arrangement.

Remote – no travel

We connect via RustDesk – fast and secure.

Invoice after the job

You receive an invoice with service description. Transparent and fair.

Instant Support or IT Subscription?

If you only need occasional help – Instant Support is ideal. If your IT needs ongoing care – check out the IT Subscription.

Help only once per quarter

Instant Support

IT needs ongoing support

IT Subscription

Support outside business hours

Subscription Premium

Monitoring and prevention

IT Subscription

One-time configuration / repair

Instant Support

Scope of Services

Was wir im Instant Support reparieren

Computer & Laptops

Windows, macOS, Linux – Diagnose, Reparatur, Neuinstallation

Network LAN / WiFi

Configuration, outage repair, expansion, VLAN segmentation

Printers & Scanners

Drivers, network configuration, print issues

Microsoft 365 / Google

Accounts, email, sync, permissions, migrations

Server & NAS

Configuration, updates, access recovery

VPN & Remote Access

Configuration, troubleshooting, site-to-site connections

Viruses & Threats

Scan, removal, Bitdefender, system hardening

Routers & Switches

Ubiquiti, MikroTik, OPNsense – configuration and outage repair

Data Recovery

From hard drives, NAS, USB drives – first aid and diagnosis

System Installation

Windows, Linux, dual boot, disk cloning

Hardware Replacement

Hard drives, RAM, power supplies – selection and installation

Something Else?

Call us – if we can help, we will

Other Collaboration Models

IT Problem? Call Us.

You don't need to sign anything. Describe the problem, we take care of the rest. The first phone consultation is free.