BonDesk · remote support

Remote support from a single file.

BonDesk is the program we use to help our clients remotely. When you call us with a problem, you download it, run it and read us the ID and password on screen. The connection runs through our own server in Germany, not a third-party provider's servers, so no other company sits in the middle.

version 1.4.6 · approx. 25 MB · Windows 10/11 · 64-bit · no installation

For Bonhaku clients

No install, no account

Our own server in Germany

Auditable code · AGPL-3.0

How it works

Connected in three steps

1. 01 Download One file, BonDesk-QS.exe. Nothing to install, no account to create.
2. 02 Run If Windows shows a warning, click “More info” and then “Run anyway”.
3. 03 Share ID and password The program shows a 9-digit ID and a password. Read them to the person at Bonhaku helping you. Only then can we connect.

Security

What happens during a session

No outside company in between

We connect to your computer through a server we run ourselves in a German data centre, not through an outside provider's servers. No third company sits between you and us. The server address is built into the program, so there is nothing to set up.

Access only with your consent

Without the ID and password from your screen nobody can connect. Close the program and the session ends.

Encrypted channel

Screen, keyboard and transferred files travel over an encrypted connection, just as in RustDesk, which BonDesk is built on.

Auditable source code

BonDesk is based on RustDesk and, like it, licensed under AGPL-3.0. The source code is public, so you or your IT staff can check what the program does.

Source code

BonDesk is a fork of RustDesk and, like the original, licensed under AGPL-3.0.

Questions

Frequently asked

Does BonDesk cost anything?

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No. The program is free. You only pay for our work, under the support model we agreed on.

How is BonDesk different from RustDesk?

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Same engine, with our logo and our server address built in. Once started, it connects straight to the Bonhaku server in Germany, with no manual setup.

Windows warns me before running it. Is that normal?

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Yes. SmartScreen warns about programs from outside the Microsoft Store that do not yet have a long download history. Click “More info”, then “Run anyway”. Only download the file from this page or from bondesk.edv-ffo.de.

What is the MSI installer for?

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You run BonDesk-QS whenever you need help. The MSI installer keeps the program on the machine permanently, which suits regular clients who would rather not download it for every request.

Does it run on Mac or Linux?

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For now we only build BonDesk for 64-bit Windows 10 and 11. If you use another system, get in touch and we will agree on another way to connect.

Need help right now?

Download BonDesk, then call or message us. Once you share the ID and password, we connect.

Contact

Let's talk about your IT

The first call is always free. No pitch deck — we ask what is broken and tell you what can be done about it.

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